Simple, Structured Managed IT Packages
Every organization is a little different, but your IT support should still feel clear and predictable. Xaern Innovations offers managed service packages designed for small teams with 5–25 users, with pricing that reflects your environment, risk, and commitment length.
Essential Care
For small teams needing stability
Essential Care is for organizations that need reliable day-to-day IT support and basic management without hiring internal IT staff.
- Core IT support for users, devices, and email
- Business-hours remote support
- Basic security and backup checks
- Coordination with key vendors when issues arise
Business Continuity
For growing, always-on organizations
Business Continuity is designed for teams that rely heavily on their systems and can’t afford extended downtime. It adds priority response and more proactive oversight.
- Everything in Essential Care
- Priority response for support requests
- Proactive monitoring of key systems
- Regular check-ins to review issues and improvements
Full Technology Management
For organizations that want complete IT oversight
Full Technology Management is for organizations that want a true outsourced IT department—handling daily support, planning, and vendor coordination.
- Everything in Business Continuity
- Ongoing technology planning and roadmap
- Full vendor coordination across internet, phones, and key software
- On-site support as needed for covered locations
Final pricing is customized after a free technology assessment based on user count, complexity, and risk exposure.
COMMITMENT ADVANTAGES
INFRASTRUCTURE INSIGHT
Long-term commitments provide the necessary runway to build an exhaustive documentation repository of your IT environment, ensuring critical knowledge is never lost and future transitions remain seamless.
STRATEGIC CONTINUITY
A stable partnership allows us to shift from reactive troubleshooting to proactive technology roadmapping, aligning your systems with your 12-month organizational objectives and budget forecasts.
ACCELERATED RESOLUTION
Deeper familiarity with your specific user workflows and hardware configurations slashes incident resolution times. We resolve complex issues faster because we already understand your unique technical nuances.
STABLE SUPPORT BACKBONE
Continuous collaboration ensures dedicated resource allocation and staff familiarity. You gain a reliable technology backbone that operates consistently, allowing your team to focus entirely on running your organization without downtime worry.
Commitment Options and Pricing
Stable technology and strong documentation don’t happen overnight. Longer commitments give us time to truly understand your environment, document it well, and respond even faster—so we reward that stability with better pricing.
Month-to-Month
Highest rate, most flexible
Good for very small or short-term needs
Longer commitments allow better documentation, proactive planning, and faster support—so they receive better pricing.
3-Month Commitment
Slightly better pricing than month-to-month
Enough time to stabilize key systems
6-Month Commitment
Better pricing and deeper documentation
Good balance of flexibility and long-term benefit
12-Month Commitment
Best value for stable, ongoing support
Ideal for organizations that see IT as critical infrastructure